Product · Version 1.0.0
A denial assistant, not another PMS.
ClaimMend is not a zip you install yourself. After a demo we put it on a dedicated workstation (we ship one, or we use a spare machine that is not a staff PC), wire Dentrix or Eaglesoft, Dexis, Vyne, and email, and manage the instance from our admin portal. Staff still submit the package in Vyne.
What it is
Phase 1 is a managed workflow for dental offices that already lose time on the same denials: missing radiographs, wrong CDT codes, thin narratives.
We connect Gmail / Outlook / IMAP so e-denials are picked up, and we point imaging and PMS at the dedicated machine. Analysis stays on that PC: OCR plus a curated denial-code knowledge base. There is no public download and nothing auto-submits to Vyne.
Capabilities
What ClaimMend can do today
| Capability | What the office gets |
|---|---|
| Scan, upload, or inbox | TWAIN/WIA scanner, PDF/image browse, or IMAP watch (Gmail, Outlook 365, corporate webmail). Same denial is not processed twice. |
| Denial analysis | Extracts patient name and ID, claim number, denial code(s), and reason. Interprets missing x-ray vs code vs narrative vs other. |
| Dexis radiograph search | Dexis 9 folder walk, or Dexis 10 SQL with path/blob export and manual browse fallback. Ranked matches by patient and tooth. |
| Code and narrative help | Suggests a corrected CDT procedure code and a stronger carrier-facing narrative for documentation denials. |
| Dentrix / Eaglesoft lookup | Dedicated read-only Dentrix user for patients/claims. Eaglesoft uses open document and imaging folders. Document Center files attach via Export/Save As. |
| Resubmission package | Original scan, supporting x-ray or docs, response letter, and PDF + text summary. Staff upload that folder in Vyne. Nothing auto-submits. |
How an office uses it
Schedule a demo
No self-serve installer. We walk through a real denial against your PMS and imaging, then quote Basic or Pro.
We install on a dedicated machine
We ship a ClaimMend workstation or use a spare box that is not a staff PC. Dentrix/Eaglesoft, Dexis, Vyne, and email are wired by us. We manage it from our admin portal.
Staff work denials, then submit in Vyne
Scan or inbox → analyze → Dexis or code/narrative fix → preview → export. Someone in the office still uploads the package in Vyne.
What this service does not do
No install on front-desk or provider PCs. No public download. No Vyne auto-submit in Phase 1.
Want this against your Dentrix, Dexis, and Vyne?
Schedule a demo. We install only after it fits. See pricing for Basic and Pro.