Local by design
Email, Dentrix, and Vyne credentials are encrypted on the dedicated ClaimMend workstation. It is not installed on staff PCs.
About
Built by people who already sit in the server closet.
ClaimMend Software is a product from Network Specs in Lacey and Olympia, Washington — 15+ years inside dental offices on Dentrix, Eaglesoft, Open Dental, Dexis, and the integrations vendors treat as simple.
Why this product exists
The PMS and the imaging system were fine. The denial still arrived as a PDF or a windowed envelope, and someone had to hunt the x-ray, rewrite the narrative, and rebuild the claim in Vyne.
ClaimMend is that hunt on a dedicated workstation: read the letter, name the problem, find the image or the code fix, export a package. Staff still submit. Network Specs installs it and supports it. ClaimMend is for dental offices.
Least-privilege Dentrix
Setup recommends a dedicated read-only user so the assistant is not borrowing a clinician login.
HIPAA and a signed BAA
Denial letters are patient information. We sign a Business Associate Agreement before go-live. How we handle PHI.
You still submit
ClaimMend does not send the claim to Vyne. Analysis is OCR and a denial-code knowledge base on the workstation, not a hosted model.